Shipping.

1Where we ship

We ship to [the countries you ship to]. If your country is not on that list, email admin@spectercltv.com before you order and we will tell you honestly whether we can get it to you.

Every price on the site is in Australian dollars. If you are paying from overseas your bank converts it at their rate, and your card statement may show a slightly different number as a result.

2When your order leaves us

Orders are picked and packed [how long before an order leaves] after they are paid for. Business days only — not weekends and not public holidays in Queensland, where we pack.

Anything ordered before [daily cut-off] goes into that day’s run. You get an email with tracking the moment it goes out, so you find out it has shipped from us rather than from a notification from the carrier.

A big drop, a sale or a restock can put us behind. If your order is going to take materially longer than the times below we will email you rather than leave you watching a tracking page that has not moved.

3How long it takes, and what it costs

Free shipping on every Australian order over [amount]. That is the same threshold the cart counts down to, and it is the real one.

Those are the carrier’s own estimates for time in transit, counted from the day the parcel leaves us — not from the day you ordered. They are estimates, not a guarantee, and remote areas take longer.

We send with [who carries it]. The exact shipping cost for your order is shown in the cart and again at checkout before you pay. There are no handling fees, packing fees or surcharges added after that.

4Tracking

Every parcel is tracked. When yours ships you get an email with the tracking number and a link, and you can also open your order at any time from the link in your confirmation email.

Tracking can take a day to start updating after we hand the parcel over. That gap is normal and does not mean anything has gone wrong.

5If it is late, lost or damaged

While it is on its way to you, it is our problem, not yours. If a parcel is lost or damaged in transit we replace it or refund it — you do not have to chase the carrier, and you do not wear the loss.

Email admin@spectercltv.com with your order number if tracking has not moved for several days, if it has been marked delivered and nothing arrived, or if what turned up is damaged. A photo helps for damage but is not required to be believed.

Some claims we have to put to the carrier first, which takes time at their end. We will tell you what we are waiting on and how long it should take, and we will come back to you either way.

Under the Australian Consumer Law you are entitled to have what you ordered delivered within a reasonable time. If we fail at that, you have rights no policy of ours can take away — see returns.

6Wrong address, or nobody home

We send to the address you give at checkout, exactly as you type it. Check it before you pay: once a parcel is in the carrier’s hands we usually cannot redirect it.

If you spot a mistake, email us straight away. If your order has not been packed yet we will fix it for nothing. If it has already gone, we will help you work with the carrier, but a parcel delivered to an address you gave us is not a lost parcel.

Where nobody can take delivery, the carrier leaves a card and holds the parcel at a local outlet. If it is not collected and comes back to us we will contact you and resend it; you may have to cover postage the second time.

7Import duties and taxes

Australian orders include GST where it applies. Nothing further is payable on delivery.

On an international order, your own country’s import duties, taxes and customs charges are yours to pay, and they are not included in what you pay us. Customs can also hold a parcel, which is outside our control and outside the transit times above. Check your own country’s rules before ordering if that matters to you.

8Questions

Email admin@spectercltv.com with your order number and we will answer you.

See also: returns and exchanges, the size guide, and the warranty.